NSN Launches Customer Experience Charter
799 years ago one of the most important documents in history was put together and agreed with the seal of King John in 1215: The Magna Carta.
Inspired by the coming 800th anniversary, of the first government charter for improving the quality of life for all of the people, we at NSN have decided to create a Customer Charter that applies to all of our customers regardless of size.
Our customer charter sets out in brief the 7 key commitments to you that have been designed to ensure you receive the highest quality of service possible from the NSN Team:
- Everything about our business shall be designed to meet your needs.
- Every customer is an opportunity to improve our performance.
- We will always strive to assess your exact needs before making recommendations for change.
- It's not about what is important to NSN - it is always about what is important to you - the customer.
- We shall continuously be planning to give you, the customer, a better experience by:
- Prioritising your needs
- Communicating clearly and consistently
- Delivering high quality service
- Creating a better work place, and equal opportunities as the basis for ensuring a high quality service environment.
- All of our actions shall serve to create a positive experience for you, the customer.
For more information on the anniversary celebrations for the Magna Carta please visit http://magnacarta800th.com
For more information on the service that NSN provides please contact us on: 0800 054 6200
Revolutionary Hosted Platform Launched
New Star Networks have launched a revolutionary new hosted IPBX system that puts all of their Partners in firm control of their customer's experiences and their margins.
Unlike the experience Partners may have had with other platforms, the NSN system allows their Partners real time management of all aspects of their customer's installation, Hunt groups/Auto Attendant/Call recording/Diverts etc can all be managed through the partners user I.D. within the NSN iPBX online portal.
All of the 'back-end' porting and kit delivery is handled by the experienced NSN "A TEAM" and managed through the state of the art Anvil system that project manages all aspects of the iPBX service delivery.
"At NSN we have aspired to truly make the delivery of hosted iPBX as easy as 123..continuing our commitment to becoming the pefect environment for our Partners to thrive in a difficult market" Says NSN's MD Mark Shraga.
"We have been provisioning around 10 orders a day for the last few months and have continually streamlined our operational process. We are ready to open up this exciting product to the channel, so we challenge you to 'bring on the orders!' and we will make sure you and your customers are over the moon with the product and service from my team," Says NSN's Operations Director, Nick Shraga
Full details available here
Head in the Cloud
NSN Launches Cloud Portal
All of us at NSN have spent the best part of this year with our head in the Cloud, and we are delighted to say that it's a great place to do business. From here we have launched our new Cloud portal http://cloud.nsn.co/ for you to access all of our hosted products including our iPBX suite of Cisco and Smartphone based Telephone system applications.
With iPBX and NSN iMobile you can leave the office and continue your day with one number as if you had never left your desk... even when you are abroad (subject to wifi availability or your mobile data package). You can record all of your calls, and even have a UK landline number operating from your mobile.. and much more.
We have a team of specialists waiting to discuss how our NSN Cloud suite of products can help your business cut costs, add value and future proof the way that you communicate, all without searching for additional budget. We hope to hear from you soon.
For more information download the NSN iPBX flyer
NSN Delivers Direct Fibre into the City of London
A successful partnership with a major UK fibre provider has enabled us to roll out fibre connections into the City and Central London at market leading prices.
We have been able to out price and out deliver against the conventional providers that usually dominate in Central London, with welcome rewards for customers and partners alike. A recent 30meg dedicated fibre circuit enabled one of our clients both to expand their business and to upgrade to a fully hosted PABX solution, ensuring cost savings, advanced functionality and expandability should they need it. If your business is looking to move office or is already considering installing fibre then talk to us today to find out if you qualify for a free installation and further on-net discounts.
BT Openreach Fibre network:
High Speed Fibre Connections without the high charges!
As you may have heard in the press, BT Openreach have been rolling out a Fibre network in the UK connecting all of the cabinets in the road with Fibre. This means that the last link between the cabinet and your office or home is the only time copper is used: opening up the possibility for high speed fibre connections without the high charges!
In fact it's so good that it's now possible to achieve speeds of up to '40MB down' and '10MB up' on one FTTC connection alone, and unlike normal broadband you actually get speeds very close to what is quoted; due to the short lengths of copper that are used.
And if you would like some even better news then call us today so that we can check that your lines are eligible for FTTC as well!
What's even more exciting is that by using the NSN bonded connectivity product in tandem with FTTC we can get you up to 80MB download speeds and 20MB upload!
So, if you are as excited about this service as we are, call us today and we can send across all the relevant charges and a timeline to move you across to this great new product.
NSN - Connecting you now to faster business internet solutions.
Comms National Awards
NSN - Truly A New Star Rising
Over the last 3 months NSN has experienced a rewarding level of coverage in the industry press, both in the Comms Business Magazine and in the industry leading paper Comms Dealer. This has presented the growing success of our company to tens of thousands of businesses both within our industry and across many different market sectors. We are especially proud to be short listed for 2 coveted industry awards in the October 2013 Comms National Awards:
- Best Channel Convergence Distributor
- The 'nine group' Customer Service Award
Our key breakthrough back in July as a £3M business, in under 3 years of trading, has opened up many new opportunities and confirmed the value of our recent strategies over the last 12 months in the Cloud and Hosted Telephony product arenas.
What this means to you as a NSN customer or strategic partner is that we are growing stronger and stronger based on our Service and essentially, our mission values of working closer with you than any other telecoms company in the UK.
This is set to continue as we further develop and enhance our online systems, products sets and further drive down the costs of lifeblood services such as 'Fixed', 'Mobile' and 'Hosted' Telephony.
We are looking for great stories from our customers, partners and suppliers that provide case studies showing where we have come from, how we have delivered on our promises and that provide the feedback we need to ensure we continue to deliver great service across the board.
Contact me today and find out how NSN and your business can work closer together for shared success and prosperity.
New Star Networks Limited
The Latest Cloud Technologies
Continuing with our commitment to being the perfect environment for business success we have resolved an array of everyday issues, for a wide range of market leading businesses, simply by leveraging the latest in Cloud technologies.
With a universal suite of services including Hosted exchange, Hosted desk-top, Hosted PBX (iPBX), Data back-up, Remote IT & Support we now have the perfect scalable solution to give you the edge in today's competitive market. Whether you are reaching the limits of your current IT or Telecoms systems we can help you to take the lead using the latest technology with little or zero up front budget required.
Further more we can help you to meet the challenges of growth and contraction with minimal effort: as an existing customer simply sending an email will enable you to instruct your personal account manager to add or subtract users, upgrade product levels or request a response to any issues you might be experiencing. With NSN getting your head above the cloud has never been easier or more cost effective.
Connecting you now to Cloud Technologies.
NSN now on Facebook and Twitter
Posted: 09.12.2011As you can see with our shiny new Facebook and Twitter links NSN has finally entered the social media arena, so for those of you who would like to follow our growing success story it just got a whole lot easier to follow!
We have had an awesome year and all of our customers and our partners have been right at the centre of our universe all the way through. Next year looks to be even better and we are very excited here at NSN about all the value we have in store for you - so here's a quick peek into what's coming in 2012!!
- Complete your broadband solution with a Desk-based IT Support Package from NSN
- Beef up your connectivity with our superfast Bonded Broadband
- Connect at the cutting edge with Fibre to the Cabinet (FTTC)
- Get Mobile with NSN and experience a whole new level of value
- Bespoke your inbound call solution with our new NSN inbound platform
- And lots and lots more to be announced throughout the year!
So don't hesitate to contact us now to get your orders in for the above, and if we don't speak to you before, then from all of us here at New Star Networks we wish you a very Happy Christmas and a totally NSN New Year!!
A Message from Our Managing Director:
"New Star Networks Aims to Lead the Market for Service Delivery."
"Service is everything". This tagline stood out for me recently on the side of the products of a hygiene company, and I have to say that I completely agree. In a market place where everyone wants to save more money and 1000s of companies are pitching for new business everyday in the telecoms market alone, the only true differentiator is Service: more importantly the consistent delivery of good service.
In my view delivering good service is part of an attitude that comes with adding value in any good business agreement. My commitment is to ensure that we maintain this attitude and consistently deliver good service to you. This is why we give all of our customers access to:
- The latest online customer portal - My NSN
- Next Generation Network Connectivity
- Bespoke support agreements
- Our market leading NGN portal
If you're considering New Star Networks as your service provider then we look forward to delivering good service to you, time after time, everytime.
Connecting You Now to Joined up Communications Solutions
Connecting you now to all of the people who make your business move forward is the primary goal of New Star Networks. More specifically we have set ourselves the task of making this process as slick and reliable as current technology will allow.
We have been having some amazing results with both our Channel Partners and our Customers wherever we have been invited to connect the dots and create one joined up communications solution:
- One bill - complete management of all of your group communications through My NSN.
- Mobiles - data and voice tariffs are pooled to allow for discounts and bundles to Landlines within the group.
- Calls - Landline to Mobile and vice versa.
- Lines - NSN discounts are higher with a joined up solution.
- Broadband - the potential for SIP solutions from your BlackBerry...
These are exciting times here at NSN - call us today to see how we can connect you now to a fully joined up communications solution and share the increased Value many of our Customers are already enjoying.