We started our business relationship with nsn.co in December 2015. During this time our company was experiencing rapid growth, so we needed a very efficient solution with fast acting support. I was the first person that was dealing with nsn.co as our new IP telephony provider, the process started with signing the contracts on-line, so we could start the installation process straight away. We ordered our handsets, which we received the next day – the engineer spent a lot of time making sure that everything was working as it should before he left the site. Then we were ready to start using the iPBX, but our router settings were not ready to handle IP telephony systems. Then nsn’s support team helped us a lot by solving the configuration issues and this is what I enjoy the most when working with them, they never give up – no matter what is the issue they will find the solution, whatever we ask for is done with no limits and no barriers. That’s the reason why we are a very satisfied client. All the issues/orders are handled very professionally and always in a timely manner, and before the support team close any tickets, they double check if are happy with the outcome and yes – we are always happy.
Beata Lipska, Head of IT
Legacy Pension Services
Miller’s Vanguard needed a flexible and robust converged communications solution, to replace the outdated PBX and myriad services from multiple providers that was previously in place. A reliable MPLS network was key to this solution, acting as the foundation for future upgrade projects. Miller’s Vanguard operates across multiple sites and needs 100% uptime on its infrastructure, which a fibre based HSRP solution provides with full automatic backup. With this in place, all data and voice traffic is fast and secure. Critically, and overlaying the MPLS solution, was the migration to a cloud based iPBX solution. Gamma Horizon was chosen as it offered flexibility coupled with great features, allowing the business to move into a true call centre environment and provide a superior service to our customers. The transition of services to NSN was all handled by a knowledgeable account manager dedicated to ensuring we got the right solution, and follow-up support is always dedicated and efficient. I would highly recommend NSN to anyone looking to converge their communications infrastructure, or just look to try an alternative provider. Their expertise, dedication and customer service really does stand them out in a crowded marketplace.
Dean Rooney, Information Systems Manager
We have been using NSN services over the past 5 years. We have found the team to be friendly and attentive to our business needs. Recently NSN have also implemented a Wireless Internet System (cloud) within our business and I am pleased to say all is running well. Communication has been clear and I hope we can build our relationship further over the coming years with the other services that NSN offer. Finally a big thanks to Ferrin Govender for all your support to date!
From the go-live date, there have been inevitable changes and modifications required to tailor everything to our exact requirements and NSN have always been responsive and helpful in making these changes happen. Everyone from sales, engineering, service and after-care has been a pleasure to deal with. We would certainly recommend NSN.
Clear Capital Markets
I am writing to extend my thanks for the excellent service I have received from you and the team at New Star Networks. The ordering process and installation went very smoothly and the telephone system you recommended is certainly meeting our needs. I believe that the pricing package is very competitive and I am happy to recommend you and your company to others, and indeed have already done so. NSN definitely worth a 5 star rating!
We needed to change our phone system at our Wrexham site for it was old and always crackling. We were already using NSN at our other two sites albeit on older systems.
So we went out to the marketplace to see what was available with the cloud based IPBX system looking very favourable in our option. I was very impressed with NSN’s approach that they listened to what we were wanting with the aftersales service being a very important part of the service.
We have had this new system in now for several months and have been very pleased if anything we don’t use it to its full potential. What Jenny promised us when we were looking to change our system she has stood by that promise and it was certainly the right move if there’s an issue it’s dealt with.
I would certainly recommend NSN to anyone looking to change their communications systems or even just to look after their existing system for I find them very professional and efficient in the service they provide.
Jonathan Jones MIMI, General Administration, HR, IT, Compliance & Project Manager
We are in the fifth year of having services provided by New Star Networks (NSN).
They upgraded our broadband to the fibre option as soon as it was available and recently introduced us to cloud based telephony. New Star Networks (NSN) held our hand throughout the process of moving to this solution and cant fault the support staff, engineers and Jenny (our contact).
The transfer of our mobile phone fleet was also well managed and seamless. After sitting down with Jenny both myself and our office manager were really impressed with the services offered to us.
New Star Networks (NSN) now support our telephony and connectivity in its entirety. Looking after our fixed line solution, mobile phone fleet, cloud based computer back-up and our broadband. We have one point of contact for all of the services, a local account manager and one monthly invoice.
We would not hesitate to recommend the services of New Star Networks (NSN) to anyone interested in a bespoke communication solution.
Karl P. P. Hughes, Systems Manager, M & S Water Services Limited www.mswaterservices.co.uk
The Fidelity Group are proud to be Investors in NSN and are delighted to celebrate their success. NSN have carved a niche in the cloud-based service market and are defining excellence in that market.
Thinking ahead to the cloud? NSN are leading the market and represent a sound choice for all companies.
Simon Payne, CEO, Fidelity Group www.fidelity-group.co.uk
We have been an NSN customer for just over 3 years now. Initially we moved to NSN to save money on our telephone bills but the relationship has now developed and NSN now look after our mobile phones, cloud based telephone system and broadband so they can deliver a one bill solution to us. As we are a multisite organisation we benefit greatly from having NSNs cloud telephony solution meaning that we can communicate more cost effectively and efficiently both internally and will other companies As NSN look after all of our communications at our sites we know that whatever our query we just have one number to call.
Andrew Green, AVID Ltd, www.avidgroup.co.uk
To whom it may concern,
We are pleased to say that our initial experience with NSN gave us the confidence to place our new hosted telephony system order with them at a time of significant growth and change within our business.
NSN’s operations team really helped us to meet urgent timescales whilst providing a high quality of service and still ensuring that the solution provided met our budgetary requirements.
We would be happy to recommend NSN to you as a company that knows how to deliver high quality customer service.
Sam Easen, Commercial Director, H1 Healthcare, www.h1healthcare.com
NSN have worked hard to win our business and have delivered on everything that they have committed to. Moving to the Cloud for our telephone services was not a decision we took lightly, but the decision has proven to be the right one, with the business saving money and increasing its efficiency in the way we communicate. Another major benefit to NSN we’ve found is that they are accountable; if you ever have an issue it is resolved quickly and efficiently unlike other major providers!
I have no hesitation in recommending NSN to you.
Alex Morris, Global Sales Director, Berry Recruitment, www.berryrecruitment.co.uk
Coopers have been trading for over 30 years now and we’ve seen our fair share of telecoms providers come and go. Some were ok, some were terrible but NSN are the first provider I’ve ever used that are exceptional!
They provide us with multiple ISDN2e lines, 30+ DDI and bonded ADSL. They are fast at answering phones and replying to emails and most importantly the people you actually get to speak to are knowledgeable, ask them a technical questions about bonded ADSL and they’ll answer you on the spot, no “please hold” whilst they look it up on a database or ask a supervisor.
Thanks for all your help guys.
Neil Cooper, Business Manager, Coopers www.coopers.co.uk
We have been a customer of New Star Networks since December 2010. They currently supply 50% of our total fixed lines across our 110 sites across the country, which amounts to a current annual spend of approximately £100,000.
The process of migrating our lines from our previous supplier was very smooth, with only minimal disruption where it was necessary to reconfigure a few of our telephone systems. The technical support team were very helpful throughout the process which resulted in no inconvenience for our clients. The ongoing support has been first class, with new orders and any technical issues being handled efficiently. An effective support structure is imperative for our business and NSN has delivered a marked improvement on our previous supplier. NSN were also able to deliver noticeable cost savings on our monthly line rental, as well as on our call charges, all achieved while maintaining a high level of customer service.
I have no hesitation in recommending New Star Networks as a supplier of fixed lines, mobile phones and broadband solutions.
Mark Pollard, Facilities Manager, www.bizspace.co.uk