Createmaster Ltd has worked with NSN for a number of years now, the prices cannot be match and the customer service is fantastic. Our account manager is Sharleen Bothma and she has been for a few years now. Every time I have a query or need additional services Sharleen has been nothing but helpful, informative and efficient. Sharleen has taken charge of our upcoming office move, ensuring the services will be up and running on our moving date.
Many thanks for the Broadband Protect product. This has worked well for one of my clients, even at this early stage.
Their Broadband went down and since he had the Broadband Protect, even though it was out of hours (5:45pm), I was able to leave a message about the situation. This was picked up and actioned with a BT ticket being raised within 15 mins. Obviously without the protect on, we don’t support out of hours work.
The result was that the 24 hours wait for BT to actually do something started that night within 30 mins of the fault being reported to me.
With the effective insurance policy of two visits per year by BT (since they always seem to charge even when it’s their fault) we could move ahead quickly without the customer worrying about possible charges on their bill.
Annoying that BT are so slow, but at least NSN have got their act together and now provide a service that is as good as you can get.
Tony Field | Telecom Specialist
Having reached the point of retirement and deciding finally to close my company in a few months, I would like to extend a personal thanks to you for looking after my account so well for a number of years. You have represented NSN very well during this period by your regular and friendly contact to check on progress and keeping me updated with any new services on offer.
This contact certainly helped to keep my phone system running smoothly and was a great benefit to my company and when help was needed on the odd occasion you responded quickly to sort out any problems.
As a result, I would certainly recommend NSN to anyone needing help with their communications. Once again, thank you for all your assistance.
Car & Keys Nationwide Ltd
Great customer service!
The IT Saint
Great service levels & I could not fault the quality of my product either.
NSN are great, well priced. Much better than BT’s customer service!
Very happy with NSN and in particular to Sharleen B who has been very helpful!
London Board For Shechita
Each and every time I contact New Start Networks for assistance or new products, the level of service and commitment is always first class. Our Account Manager Sharleen, cannot be praised enough for her speedy responses and advice in order to obtain the best products for our Company.
The Professional Indemnity Company
I find NSN great to work with a great team. Would not hesitate to recommend NSN to anyone considering working with NSN
Mike Hill | Managing Director
Having used NSN for a couple of mobile deals, they are easy to work with and offer great value.
Damian Foster | Field Engineer
Robert Hall Business Equipment
Thanks Shandon for doing a great job on recent customer quote. I have been using NSN since April 2017 and found their pragmatic approach refreshing.
Brian Squelch | Owner
Working with a company that will go extra mile for the clients is nothing but 5 star. Thank you to Ferrin, Sharleen and Nathan who are always there when needed and their advice are always helpful.
Great company to work with and have found their knowledge to be extremely helpful when trying to make things work which can sometimes be hard to do without the right people – luckily New Star Networks have the right people to help you achieve.
Dale Jackson | Managing Director
Jackson Business Solutions
NSN is a fantastic company to work with. Unlike many other telco providers, NSN work directly with their partners to offer unbeatable customer service, with the financials working out fairly and positively for the clients, the partners and themselves. Highly recommended.
Kirk Saywell | Director
Gold Star Networks Ltd
I can honestly say with NSN’s assistance, our stores have had minimal issues with regards to internet as we have 4G links in place(given that the DSL lines have not yet been installed) to keep stores online with a 3G failover in each store – giving us minimal down time when it comes to taking payments or the functionality of the store
We have quick response times when it comes to faults on lines or store phones not working in our NZ/MY/SG/UK/SP/FR & USA stores
NSN as a team are continuously assisting us with supporting our stores and we are grateful for their expeditious efforts
Mike Phillips | Senior IT Support Analyst
We worked side-by-side with NSN to roll out over 40 new Lovisa Accessories stores in Europe. NSN assisted with the installations of DSL lines, with the Router and a VOIP phone. In a perfect work this is all you would need but unfortunately things don’t always go according to plan.
With the help of NSN team we came up with a full proof plan. Every store to be installed with a Meraki Z1, with a Huawei LTE dongle and a sim card from a trusted provider in the area. This has worked full proof, every store opened on time with internet whether or not DSL was installed. We have 1 particular store that is still on LTE due to limitations in the mall.
NSN team have been on site on the day of the install with various sim cards to guarantee us some kind of connectivity no matter what. We use Futura 4POS which completely relies on our VPN for deployment. Without internet we cannot set up. All stores have been prepped on site and completed on the day of the install.
I would highly recommend using these services from NSN, we have 100% up time even during DSL outages/line breaks. NSN has provided a variety of reliable sim cards for the entire EU.
Honestly, I do not see how a retail chain could operate without some sort of fail over, and Cisco Meraki has proven its reliability.
Thank you NSN team for the continued support
Chris Steenkamp | IT Manager
We started our business relationship with nsn.co in December 2015. During this time our company was experiencing rapid growth, so we needed a very efficient solution with fast acting support. I was the first person that was dealing with nsn.co as our new IP telephony provider, the process started with signing the contracts on-line, so we could start the installation process straight away. We ordered our handsets, which we received the next day – the engineer spent a lot of time making sure that everything was working as it should before he left the site. Then we were ready to start using the iPBX, but our router settings were not ready to handle IP telephony systems. Then nsn’s support team helped us a lot by solving the configuration issues and this is what I enjoy the most when working with them, they never give up – no matter what is the issue they will find the solution, whatever we ask for is done with no limits and no barriers. That’s the reason why we are a very satisfied client. All the issues/orders are handled very professionally and always in a timely manner, and before the support team close any tickets, they double check if are happy with the outcome and yes – we are always happy.
Beata Lipska | Head of IT
Miller’s Vanguard needed a flexible and robust converged communications solution, to replace the outdated PBX and myriad services from multiple providers that was previously in place. A reliable MPLS network was key to this solution, acting as the foundation for future upgrade projects. Miller’s Vanguard operates across multiple sites and needs 100% uptime on its infrastructure, which a fibre based HSRP solution provides with full automatic backup. With this in place, all data and voice traffic is fast and secure. Critically, and overlaying the MPLS solution, was the migration to a cloud based iPBX solution. Gamma Horizon was chosen as it offered flexibility coupled with great features, allowing the business to move into a true call centre environment and provide a superior service to our customers. The transition of services to NSN was all handled by a knowledgeable account manager dedicated to ensuring we got the right solution, and follow-up support is always dedicated and efficient. I would highly recommend NSN to anyone looking to converge their communications infrastructure, or just look to try an alternative provider. Their expertise, dedication and customer service really does stand them out in a crowded marketplace.
Dean Rooney | Information Systems Manager
We have been using NSN services over the past 5 years. We have found the team to be friendly and attentive to our business needs. Recently NSN have also implemented a Wireless Internet System (cloud) within our business and I am pleased to say all is running well. Communication has been clear and I hope we can build our relationship further over the coming years with the other services that NSN offer. Finally a big thanks to Ferrin Govender for all your support to date!
From the go-live date, there have been inevitable changes and modifications required to tailor everything to our exact requirements and NSN have always been responsive and helpful in making these changes happen. Everyone from sales, engineering, service and after-care has been a pleasure to deal with. We would certainly recommend NSN.
Clear Capital Markets
I am writing to extend my thanks for the excellent service I have received from you and the team at New Star Networks. The ordering process and installation went very smoothly and the telephone system you recommended is certainly meeting our needs. I believe that the pricing package is very competitive and I am happy to recommend you and your company to others, and indeed have already done so. NSN definitely worth a 5 star rating!
We needed to change our phone system at our Wrexham site for it was old and always crackling. We were already using NSN at our other two sites albeit on older systems.
So we went out to the marketplace to see what was available with the cloud based IPBX system looking very favourable in our option. I was very impressed with NSN’s approach that they listened to what we were wanting with the aftersales service being a very important part of the service.
We have had this new system in now for several months and have been very pleased if anything we don’t use it to its full potential. What Jenny promised us when we were looking to change our system she has stood by that promise and it was certainly the right move if there’s an issue it’s dealt with.
I would certainly recommend NSN to anyone looking to change their communications systems or even just to look after their existing system for I find them very professional and efficient in the service they provide.
Jonathan Jones MIMI, General Administration, HR, IT, Compliance & Project Manager
We are in the fifth year of having services provided by New Star Networks (NSN).
They upgraded our broadband to the fibre option as soon as it was available and recently introduced us to cloud based telephony. New Star Networks (NSN) held our hand throughout the process of moving to this solution and cant fault the support staff, engineers and Jenny (our contact).
The transfer of our mobile phone fleet was also well managed and seamless. After sitting down with Jenny both myself and our office manager were really impressed with the services offered to us.
New Star Networks (NSN) now support our telephony and connectivity in its entirety. Looking after our fixed line solution, mobile phone fleet, cloud based computer back-up and our broadband. We have one point of contact for all of the services, a local account manager and one monthly invoice.
We would not hesitate to recommend the services of New Star Networks (NSN) to anyone interested in a bespoke communication solution.
Karl P. P. Hughes | Systems Manager
M & S Water Services Limited
The Fidelity Group are proud to be Investors in NSN and are delighted to celebrate their success. NSN have carved a niche in the cloud-based service market and are defining excellence in that market.
Thinking ahead to the cloud? NSN are leading the market and represent a sound choice for all companies.
Simon Payne | CEO
We have been an NSN customer for just over 3 years now. Initially we moved to NSN to save money on our telephone bills but the relationship has now developed and NSN now look after our mobile phones, cloud based telephone system and broadband so they can deliver a one bill solution to us. As we are a multisite organisation we benefit greatly from having NSNs cloud telephony solution meaning that we can communicate more cost effectively and efficiently both internally and will other companies As NSN look after all of our communications at our sites we know that whatever our query we just have one number to call.
To whom it may concern,
We are pleased to say that our initial experience with NSN gave us the confidence to place our new hosted telephony system order with them at a time of significant growth and change within our business.
NSN’s operations team really helped us to meet urgent timescales whilst providing a high quality of service and still ensuring that the solution provided met our budgetary requirements.
We would be happy to recommend NSN to you as a company that knows how to deliver high quality customer service.
Sam Easen | Commercial Director
NSN have worked hard to win our business and have delivered on everything that they have committed to. Moving to the Cloud for our telephone services was not a decision we took lightly, but the decision has proven to be the right one, with the business saving money and increasing its efficiency in the way we communicate. Another major benefit to NSN we’ve found is that they are accountable; if you ever have an issue it is resolved quickly and efficiently unlike other major providers!
I have no hesitation in recommending NSN to you.
Alex Morris | Global Sales Director
Coopers have been trading for over 30 years now and we’ve seen our fair share of telecoms providers come and go. Some were ok, some were terrible but NSN are the first provider I’ve ever used that are exceptional!
They provide us with multiple ISDN2e lines, 30+ DDI and bonded ADSL. They are fast at answering phones and replying to emails and most importantly the people you actually get to speak to are knowledgeable, ask them a technical questions about bonded ADSL and they’ll answer you on the spot, no “please hold” whilst they look it up on a database or ask a supervisor.
Thanks for all your help guys.
Neil Cooper | Business Manager
We have been a customer of New Star Networks since December 2010. They currently supply 50% of our total fixed lines across our 110 sites across the country, which amounts to a current annual spend of approximately £100,000.
The process of migrating our lines from our previous supplier was very smooth, with only minimal disruption where it was necessary to reconfigure a few of our telephone systems. The technical support team were very helpful throughout the process which resulted in no inconvenience for our clients. The ongoing support has been first class, with new orders and any technical issues being handled efficiently. An effective support structure is imperative for our business and NSN has delivered a marked improvement on our previous supplier. NSN were also able to deliver noticeable cost savings on our monthly line rental, as well as on our call charges, all achieved while maintaining a high level of customer service.
I have no hesitation in recommending New Star Networks as a supplier of fixed lines, mobile phones and broadband solutions.
Mark Pollard | Facilities Manager