Protection for your connection
Over the last 10 years, the critical nature of broadband to businesses has increased 10 fold, even though fundamentally the product was designed as a noncritical residential product.
The cost of broadband is still extremely low compared to the reliance businesses are placing on it and after an extensive review of our customers using Broadband it was clear there was a very high demand to add a service wrap to our broadband products to enhance the service received and to counter unexpected costs should there be an outage and the need to involve BT Openreach in an investigation into the root causes.
Therefore, as a valued customer and as part of our on-going commitment to deliver to you the highest quality communication services coupled with first class service, without excessive on-going or unexpected costs, we are delighted to announce the launch of our Broadband Protect service.
Broadband Protect is exclusive to our customers and has been introduced in direct response for the need to ensure that should you experience an issue with your broadband service you receive the best possible service and that our duty of care to you as our customer is taken to a higher level.
We understand how critical your broadband service is to your business and by using our many years of experience, we have put together Broadband Protect as an enhanced service package in order to help identify the root cause of the issue and restore your broadband service at the earliest opportunity.
With the emphasis on service and extending our reach to you, this business critical service will provide the following additional benefits, where notably, should a site visit be required by either Openreach or alternatively, one of our own engineers, we will cover the cost up to the value of £250.00 per annum, this allows us to request the attendance of an engineer without delay or the fear of unexpected charges ensuring no time is lost;
- Free of charge router replacement including delivery.
- Out-of-hours 365/24/7 trouble shooting support by our in-house staff.
- Engineering site visits, this may be Openreach or own in-house engineer (max. value per annum £250.00)
- Dedicated Freephone number to reach our Broadband Support Team.
- Receive preferential rates on router upgrades.
The Broadband Protect service will be provided free of charge for the first 3 months with the monthly rental of £3.99 per month per broadband connection applying thereafter.