The importance of adding value part 2: Cloud IT Support
When I’m asked what I do for a living by people that I meet for the first time I generally say ‘Business to business’ communications. They usually stare at me blankly for a moment and then I clarify by saying ‘broadband, mobiles, cloud-based telephones, that kind of thing’.
More recently my answer has changed due to the current Covid-19 crisis. I find that when I describe what we have been doing over the last 6 or 7 months it sounds more like a business survival service. We spend a lot of time helping businesses adapt to the change of working remotely, in a much more joined up way. We started to take on more and more remote IT support requirements in order to enable the fast-moving changes our clients have been experiencing. With the recent acquisition by NSN of IT Support provider Cloud 100 Limited we have been able to start delivering high quality, well-structured remote or ‘cloud-based IT support’.
As businesses increasingly adapt to ‘the new normal’ we are beginning to see increased demand in becoming the ‘go to’ point of contact for all communications infrastructure. It makes sense in that we have all the history of our customers needs for connectivity, we understand how our customers have developed and how their demands are likely to change over time. We are in the privileged position of being able to approach our clients’ needs holistically.
Customers that have been using our Cloud IT Support Services have been delighted with being able to hand over another stress factor to their NSN Account Manager, enabling them to focus on trading through the current Covid-19 crisis. In fact many of our reseller partners are now beginning to offer our IT support services to their customers.